New technology meets a new challenge. Though it's fairly easy to confirm 5G eligibility for single-story dwellings using street view algorithms, mapping multi-dwelling units (MDUs) proves far more challenging.

Our team was responsible for giving customers a quick and easy way to check their 5G eligibility no matter what floor of a building they are on.

This did a few things for Verizon as well. It reduced the call volume of customers and allowed them to accurately pre-screen candidates without accidentally rejecting qualified customers.

The final solution took users an average of 15 seconds to complete and reduced call volumes by up to 500%. In addition, the flow incorporated up-sell opportunities by presenting alternate services for non-qualified customers.