DCP Midstream is required to capture and submit details about “environmental events” to each state it operates within. An environmental event could be a spill to air, soil, or water, or an emission to the atmosphere.

Through initial research, it became clear that field operators and environmental specialists were dealing with antiquated software, differing workflows across regions, and multiple complex state regulations.  

The design team set out to build a product that would solve these issues. We needed to provide a way to capture events promptly and ensure data entry would be simple and intuitive for our field workers. The product needed to seamlessly pass the event information to the Environmental Specialists so they could then appropriately calculate and report the events.

We standardized questions pertaining to requirements that all states/regions required, then added conditional screens containing additional questions required in some states/regions.

We tested our prototype with field workers and environmental specialists across all regions. While some users were reluctant to adopt a new technology (our users skewed older and less tech savvy) they all agreed this would be a much better solution to what they were currently doing. 

We conducted multiple successful handoffs to the dev team at the end of each design stage. All Field and Environmental Specialist employees were trained in January of 2020, and we launched the EVE app on the final day of training. The EVE team remained available for “customer support” for the week following launch as we trained an offshore support team to help our employees with any further needs.

Celebration ensued!